Why is my order in "Pending" status?
We are verifying each and every order, a confirmation email will be sent within 48h.
Please note that if you placed an order for the same day, you will receive the confirmation sooner.

When will I receive the tickets?
All tickets are sent from 3 days before the game and up to the day of the event.

How will I receive my tickets?
Most of our tickets are electronic tickets which will be sent to your email address/WhatsApp.
In some cases, they are paper tickets; of course, we will let you know and ask for a delivery address or send you the pickup location.

Which formats are the tickets?
Electronic tickets formats:
PDF tickets - You can download them to your phone, or print them at home (Optional).
QR Code - You can download/screenshot it to your phone. (Additional instructions are attached with the tickets)
NFC Pass - You can add it to your Wallet - Apple/Google Wallet. (Additional instructions are attached with the tickets). These tickets must be deleted from the wallet after the match to avoid a fine.

Physical (Paper) Tickets:
Our tickets will be delivered depending on your location.
In some cases, we will request your shipping address for a special delivery of the tickets,
In other cases, there will be a pick-up location by our suppliers. We/our suppliers will send you the exact details closer to the event.

Will my seats be together?
We are committed to providing our customers with the best possible ticketing experience.
We guarantee 2 seats together in all categories other than ''Short Side Single Ticket''.
If you order more than 2 then they will be as close as possible.
We always do our best to allocate tickets from the same order (more than 2 tickets) seated together, however, this is subject to availability and cannot be guaranteed.
Please note that any special requests such as all seats together have to be requested at the time of your purchase with one of our sales agents.

Are the tickets authentic?
All of our tickets are genuine and guaranteed as official and authentic.

Are the tickets for home or away supporters?
All of the categories are intended for the home supporters, besides the category called “away section”. If this category does not exist in a specific event, it means there are no away supporters tickets available for the event.
Please note that it is your responsibility not to wear the other team's colors, or merchandise or cheer for them since it may get you kicked out of the stadium.

Are you working with travel agencies?
We are working with leading suppliers across Europe and have a direct connection with the top teams and sports organizations. Among our clients are some of the biggest travel agencies in the world today.

Is the seating category shown on the site and the category printed on the ticket the same?
Not always. We have built our own categories to simplify the order process.
The category description is available on-site.
The exact seat number, row, and section will be shown on the ticket itself.

Do I need to be a member to buy tickets?
You do not need to be a member, we will provide you with all needed documents including a membership if needed.
Where is my seat location?
We guarantee the seat's location according to the designated section of each category.
You will need to use the comment box in the ordering process if you have a specific seating request we will do our utmost to fulfill it.

Why is the price on the site different from the price mentioned on the ticket?
We are a secondary marketing company. Therefore, the price is determined by supply versus demand. Our main goal is to offer our clients the best price in the market. The level of difficulty of obtaining specific tickets and the level of demand compared to the inventory on a given date makes the difference between the actual price printed on the ticket and the price we charge on our website. Be aware; that the longer you wait to purchase your tickets, the higher the price will be.

Why isn't my name on the ticket?
Since we are a secondary marketplace, sometimes the name that appears on the ticket is the name of the original buyer.
That will not be a problem since all you need to get into the stadium is the code on your ticket.

Are my tickets guaranteed?
Once your order is confirmed and approved, your tickets are guaranteed. Our goal is to be the most reliable source in the secondary marketing sector. Ticketgum Team does everything in order to supply the tickets purchased on our site. You can rest assured that once you have ordered from ticketgum.com, we guarantee you will get the best and fastest service and supply. 

What Currency will I be charged?
All the orders will always be charged in GBP, even if the original price was displayed in a different currency.

What do I do if I have any kind of issue with my ticket?
We are available via chat and email 2 hours before each game and until half-time.
Please contact us since we can assist you with any problem that may occur.
We cannot be held responsible if you have an issue and fail to inform us at the time of the event.
Can I cancel the Ticket after the purchase?
All orders are final, no refunds will be given.
Please refer to "Cancellation and Refund Policy" at https://www.seatsbay.com/terms-and-conditions

What if the event date has been rescheduled?
Event date and time are subject to change - these changes are not controlled by the company but by the official organizer. You are advised to occasionally check the correct date and time and make your personal arrangements for attending the match on the new date and time. If for example an event is rescheduled, the original tickets will still be valid and there is no need for any further action. 

You can always contact us with more questions!